Live review — order placed 8 August 2026

I’m keeping this review updated as a factual record of my experience with ADVG.

I placed an order on 8 August 2026 for an ADVG SkiErg and AirBike bundle costing just under £1,000.

Update — 10 August, 12:40pm: I have received no order confirmation email, no reply to my email, no response through online contact, and I have been unable to speak to anyone using the published phone number.

My main concern is that with equipment at this price, reliable after-sales and warranty support is important.

I will continue to update this review fairly with any response, dispatch information, delivery experience, product quality, warranty support or refund outcome.

Update 13:52 — ADVG have now replied and confirmed the order is being processed and both machines are covered by warranty. I’m awaiting dispatch/delivery information.

Update – 10 August, 2:15pm: Jonathan has now replied, confirmed the order is being processed and explained that tracking should be provided within 48 hours once received from the third-party courier. He also confirmed both items are covered as described.

I’ve updated this review to 5 stars based on the response and clarification received. I’ll continue to keep the review updated with the delivery and product experience so it reflects the full process fairly.

Update – 10 August, 9:20pm: ADVG have now followed up again and sent me the Pall-Ex tracking details for the order. Jonathan has also been responsive this evening and the order is clearly progressing.

I’ve been advised that the equipment is being sent by pallet delivery, and I’ve already provided a note on the order asking the driver to call because the postcode can direct satnav away from the correct address.

Communication has improved significantly since my initial concerns, so the review remains at 5 stars. I’ll update again once the delivery has arrived and I’ve had a chance to inspect and use the equipment.

Update – 11 August, 8:50pm: Jonathan has continued to be very responsive and has now helped me with the correct tracking website. The consignment is live in the pallet network and currently shows as due for delivery on 13 August 2026.

Tracking now shows the pallet moving through the network, including a scan onto the trunk vehicle, so everything is progressing as expected.

Communication has been very good since my initial concern, and at this stage the 5-star rating is fully deserved. I’ll update again once the equipment has been delivered and I’ve had a chance to inspect and use it.

Update – 14 August, 12:30pm: The ADVG SkiErg and AirBike have now arrived.

Delivery has been completed successfully and the equipment is here. I haven’t unboxed or assembled either machine yet, so I’ll update the review again once I’ve checked everything over, put them together and had a chance to use them properly.

So far, after the initial communication concerns, the rest of the process has gone smoothly and the 5-star rating remains deserved.

Very solid bike. Great customer service and all around good experience so far. Don’t waste money on a more expensive item if you don’t have to. This bike erg ticks all the boxes and is a unit.

Could do with better assembly instructions though but just treat it as a puzzle 😂

Fantastic service from start to finish.

From initial message, to delivery (with very fast delivery updates and tracking) - would highly recommend to anyone looking for a stairmaster. Unbelievable value.

Easy to set up, instructions easy to follow!

Thanks so much! Ignore my garage is a mess 😂

AW

ADVG ski erg machine is absolutely amazing. The minute it arrived I set it up and only took me about 20 mins to do so without reading any instruction. I’ve tested it out and I can’t knock it, it’s perfect.
As soon as I purchased it, communication was great and even the delivery driver kept me notified of the delivery.
I would recommend buying this product.

Really good robust ADVG Stairmaster machine at a good price. Communications, service and delivery all good too.

This stairmaster at circa 2K is nearly as good as the 'big brand' ones you'll find in the commercial gyms - just not quite as big and no where near as expensive.

I am using it for a home gym and can do everything on it I do at a commercial gym, i.e. one step at a time, lunging two steps, side steps, reverse steps etc. Also the 'stop' function is very good and it stops almost immediately.

It's a proper stairmaster machine so its big and comes fully assembled, other than the handrails and console. One to think about if you are maneuvering into a home gym - or like me, into a home gym at the end of a garden and up two flights of stairs - that was a work out in itself.

Also you need at least 2.43m / 8 Feet ceiling height for most people to comfortably use it - more if you are taller. I am 5'11 and just about get away with 8' ceiling.

An excellent addition to my home gym - thank you ADVG.

I rarely give reviews but ADVG are spot on, from the minute I placed the order for my StepMaster I had many questions about delivery and logistics and Johnathan could not have been more helpful. Everything went very smoothly and the StepMaster itself is really great quality.

I genuinely recommend this company and couldn't have asked for better service.

Jon Hempson

Fast service.. Recommend these guys to anyone looking to get good quality cardio at affordable prices

We bought and assault bike / air bike from ADVG. Unfortunately it had a small issue with it, (no fault of the company, just a random manufacturing fault) and they really took care of us! They sent us the necessary parts to try to resolve the issue, and failing that they replaced the equipment for us! Really impressed with ADVG customer service and the whole experience. I run a small gym in York, and companies like this with caring customer support are so refreshing when trying hard to run my business.

Only just received the bike and now put together. Seems to be well built. Instruction leaflet wasn’t complete so only had part instructions. Rating based on ownership after only 1-day and 1 use

Great treadmill at a fantastic price. Great communications and delivered quickly. Product is almost identical to similar more expensive models so very happy with this purchase. Recommended.

Ordered a rowing erg from ADVG and had a few issues with the equipment at first. The customer service shown by Jonathan to sort my issue was first class. Really happy with the rowing machine, easy to assemble and very sturdy.

I purchased ski, assault bike & rower. Took a while for delivery as it was a back order but that wasn't a major issue to me.
Kit was straightforward to put together.
Performs really well. If you're looking for a concept 2 alternative I'd recommend them.
I was a bit sceptical at first but the reviews and speaking to Jonathan put my mind at ease.
The only constructive criticism I can offer is the bike is not adjustable and as standard mine has very little resistance compared to other assault bikes I've used. However if you increase your output, you get very effective workout using it so its not a major issue at all.

Top service from ADVG, quality machines and great comms in the process. If you don't want to spend concept prices, but want the same quality machines I highly recommend.

Purchased the boxing tower for our amateur boxing club. Great quality and service, we'll be back for more soon 🥊🥊🥊

**Update Review**
Thankyou for great customer service.
Kerrie.

Purchased the ski erg and assault bike combo, me and the wife been giving them both a good thrashing and they feel sturdy and solid as a rock, they both feel amazing to use and shall be using them at our farmyard fit camp for many others to enjoy too 🏆

They said to leave a review with a picture to claim warranty so here I am

Got in touch with the guys who ad ised me on what was the best fit for me cardio wise.
Ordered and received the treadmill which is an absolute tank,I'm 19 stone and use this for interval training and it is absolutely bomb proof,would highly recommend

Great company to deal with and excellent products. Very easy to communicate with too.

Bought ADVG Rower.
Great value for money.
Quick and easy communication from the company. Paid via PayPal and it was delivered within a week.
Since then I’m using it about 3x per week and it does what it says

Ski and air bike bundle. Quick and easy service! Fast delivery and solid products, would recommend

Purchased a Ski Erg, delivered very quickly with good updates. Ski erg seems really good quality although haven't tried it yet. Purchased on a back order and it came in two weeks. Very competitive price. Easy to assemble following a YouTube video for a concept 2 assembly.

Very easy company to deal with,delivery on time and with good tracking info.
Kit pretty straightforward to assemble and looks great.A great price package deal for the 2 items.

Ordered the bike erg and rower combo, great communication from ADVG and kept me up to date with the order and delivery time.. Rower and bike simple to put together and perform just like concept but for half the price…

Firstly I want to Mention customer service from Jonathan, is like nothing we have seen before, absolutely fantastic!. He Couldn't do enough.

Order to Delivery was quick without hassle, Great quality very pleased with our purchase
Will definitely be returning highly recommended !

Thanks for all your time and patience!

Excellent service. From ordering on a Sunday to it been delivered Wednesday morning.
Well packed and wrapped to protect. Built in about 20minutes and worked perfect.
I use the concept 2 at the gym and the only difference is the screen display but gives you all the information you need.
Paid bank transfer to save a few pound and obviously slightly concerning but felt given the reviews all was an above board and proven to be so.

Don’t hesitate to buy this kit from the company you won’t be disappointed with either service or quality of the equipment.

Great service, really quick response time from Jonathan for any queries and product arrived quickly and efficiently. Very pleased with this purchase.

Amazed by the outcome! Having used Concept 2 kit in a number of gyms and competitions, I have been after a Skierg & Bike Erg for my own studio to facilitate my Hyrox training. I was very skeptical at the price difference and if everything was legitimate. John at ADVG provided excellent customer service, knowledge and honesty about the products.

Both items have arrived on time and were easy to assemble. Any questions I had, I was able to call John and he was extremely helpful. The kit looks brilliant and so far is just like Concept 2. Has completed my studio off for me nicely and saved some money.

Decent piece of kit! Will eventually mount to floor and remove the board but works just as good with the board.
Quick delivery & good communication. Thanks!

Ski Erg from ADVG ready to go! Delivered next day and easy to setup, looks very similar to concept!

Great bit of kit! Just the same as a concept 2 rower but half the price!

Absolutely amazing copy of concept 2. Good quality, very easy to assemble. Works perfectly. Highly recommend

Great correspondence from the beginning of the order... There was a problem when the seat did not arrive on box but Jonathan rectified this and a seat arrived within days.. The products are great quality and would highly recommend ADVG. They look fab in my studio!

Bought for our members to use, was a great price and arrived in 3 days!

Alex Enlund

Stewart Beresford .
Just received Advg rowing machine today really pleased with how it looks sturdy and well made nearly concept 2 Quality !! Arrived a bit later due to circumstances in the Red Sea but Jonathan kept me updated whenever I contacted him can’t wait to get started now cheers 👍

Top service, was kept in the loop the whole time my order was processing and received everything in excellent timing!

Would highly recommend ADVG!

Ross Irving

I brought the Ski/ Row package, both bits of kit are great quality and a great price. Building these was very easy and they come 50% build already.

Any questions you have ADVG are great at responding, customer care is very good.

Would have been 5 stars but there was some damage to part of the ski erg from poor handling packaging.

Jordan Pearson

Very good and robust assault bike at a good price.
Easy to assemble once we had the right instructions.

Really quick and easy process, I ordered the ADVG curved runner and I had it delivered within 3 days. Fraction of the price of other adult runners online and does exactly the same job. Highly recommend - thank you!

Jordan Barker-Porter

Just received my bike erg. Quick delivery, really easy to build and brilliant response for questions from the team. The quality of the bike is great. It will be perfect for my home use.
Shane Byrne

Quick delivery and very helpful with any queries we had. Excellent quality product. Would definitely recommend for any home gym.

Thank you for our new Airbike and thank you for being so helpful. Can’t wait for the Rower to come now too. Great customer service 🌟🌟🌟🌟🌟

Happy with purchase